Go Link Solutions

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WHY CHOOSE US

We Are Focused On Making Your Process A Success

Efficient and Effective Partnership with Business Clients Consistently Engage and Deliver Results Assurance of Stakeholder Returns Diversify and Innovate for Success

Why Choose Us?

Choosing the right call center partner is crucial for your business.

Proven Expertise

Our team boasts years of experience and expertise in the call center industry. We have a proven track record of delivering exceptional customer service, lead generation, and sales support for businesses across diverse sectors.

Tailored Solutions

We recognize that every business is unique. That's why we offer customized solutions to meet your specific needs. Whether you require inbound customer support, outbound telemarketing, or a combination of services, we tailor our approach to ensure maximum efficiency and effectiveness.

State-of-the-Art Technology

Go Link Solutions is committed to staying at the forefront of technological advancements. Our call center is equipped with state-of-the-art technology to enhance operational efficiency, ensure data security, and provide seamless communication solutions.

Skilled and Professional Team

Our success is built on the expertise and dedication of our team. We carefully select, train, and retain top-notch professionals who are passionate about delivering outstanding service. You can trust that your customers will be in capable hands.

Scalability

Whether you're a small startup or a large enterprise, we have the capacity to scale our services according to your growing needs. Our flexible solutions can adapt to the changing demands of your business.

Cost-Effective Solutions

We understand the importance of cost-effectiveness in today's competitive business landscape. Our pricing models are designed to provide excellent value for your investment, ensuring that you get the best return on your call center outsourcing.

Quality Assurance

Quality is at the core of our operations. We implement rigorous quality assurance measures to consistently meet and exceed industry standards. Your brand's reputation is our priority, and we strive for excellence in every interaction.

24/7 Support

In the fast-paced business world, round-the-clock support is crucial. Our call center operates 24/7, ensuring that your customers can reach us anytime, anywhere. This constant availability contributes to enhanced customer satisfaction and loyalty.

Data Security and Compliance

Protecting your sensitive data is our top priority. We adhere to the highest standards of data security and compliance, ensuring that your business remains in full regulatory compliance and your customers' information is handled with the utmost care.

Customer-Centric Approach

At Go Link Solutions, we put your customers first. Our customer-centric approach focuses on building positive and lasting relationships, fostering brand loyalty and satisfaction.

BEST SOFTWARE COMPANY

We provide the highest-level of support

OUR TEAM

We're reliable and unmatched

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Inbound Services

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Outbound Services

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Human Resource

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Quality Audit

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WHAT WE OFFER

We Offer a Wide-Range of Customer Care Services

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OUR SERVICES

We provide an extensive array of customer care services.

Hot Transfers

Maximize highly specialized and valuable manpower resource. Our sales representatives will only transfer qualified and interested individuals directly to your internal sales team, who are more experienced with closing the deal.

Follow-up Call

This is an often neglected but important part of building customer satisfaction and loyalty. After a sale is made, customers need a telephone call to help develop a warm and good relationship. This is sometimes also called a “welcome call.”

Email Support

Our live email support system helps organizations to deal with customer queries competently and promptly by providing clear, detailed and written responses.

Appointment Setting

Our representatives will do the tedious task of calling your leads and set qualified appointments that is convenient for your customer and your sales representative. This allows your team to focus on the all-important task of closing the sale.

Human Resource Service

Our team of seasoned human resources personnel and recruiters can help your firm save: time, effort and money via outsourcing part of your recruitment function. We provide sourcing support, job board recruiting and direct recruiting which are based on specific skill sets and requirements.

Online Chat

Having a live person available to chat with your customers 24 hours a day is a crucial selling point especially if your competitor does not have this service. This allows your customer to have a real-time and instant access to information which does not only increases satisfaction levels but is proven effective

Quality Audit

The Quality Audit team assists in the development of the Quality monitoring form with weighted data elements to score both individual and team skills in pursuit of service excellence. Quality Audit ensures all client-required responses are met by conducting a full call verification of the TPV recording.

WHY PHILIPPINES?

We are known for our exceptional and skilled workforce.

Well educated pool of talents

Above average English proficiency

Considered to be the most “Western” of all the Asian nations.

Strong customer service orientation.

TESTIMONIAL

Clients pick us for our outstanding work characteristics

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